BBPO LTD wants customers to be satisfied with their purchases. This policy explains our approach to returns, replacements and refunds.
1. Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer protection legislation.
Where applicable, customers purchasing online may have cancellation rights under the Consumer Contracts Regulations 2013.
2. Returning an Item
If you wish to return an item, please contact us with:
- Your name
- Order number
- Product details
- Reason for the return
- Any relevant photographs or supporting information
We will provide instructions for returning the item where a return is applicable.
3. Unwanted Items
Where applicable, eligible unwanted items may be returned within the relevant cancellation period provided by law.
Products should generally be returned in suitable condition and, where reasonably possible, with their original packaging.
Certain products may be excluded from cancellation rights where permitted by law, including products that are personalised, made to a customer’s specification or otherwise fall within a statutory exception.
4. Faulty or Damaged Products
If an item arrives damaged or develops a fault, please contact us as soon as possible.
Depending on the circumstances and applicable law, we may offer:
- Repair
- Replacement
- Refund
- Another appropriate remedy
5. Refunds
Once a return has been received and assessed, we will process any applicable refund.
Refunds will normally be made using the original payment method.
The time taken for funds to appear in your account may depend on your bank or payment provider.
6. Return Postage
Where an item is faulty, damaged or incorrectly supplied, BBPO LTD will deal with reasonable return arrangements in accordance with applicable consumer law.
For unwanted items, responsibility for return delivery costs may depend on the circumstances and the applicable cancellation terms.
7. Exchanges
Where appropriate, we may offer an exchange for an alternative product. Availability may affect whether an exchange can be provided.
8. Contact Us
If you need to request a return or refund, please contact BBPO LTD through the contact details available on our website.