This Shipping Policy explains how BBPO LTD handles the delivery of orders placed through our website.
1. Delivery Areas
We currently offer delivery within the United Kingdom where delivery is available for the relevant product.
Certain products may have specific delivery restrictions, which will be shown at the time of purchase where applicable.
2. Processing Orders
Orders are normally processed after payment has been successfully received.
Processing times may vary depending on product availability, order volume and other circumstances.
3. Delivery Times
Estimated delivery times will be displayed during the ordering process where available.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, strikes, public holidays or other unforeseen events.
4. Delivery Charges
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
Delivery charges may vary depending on the delivery location, order size, weight and selected delivery service.
5. Tracking
Where a tracked delivery service is used, tracking information may be provided to you once your order has been dispatched.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.
7. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the delivery with the relevant courier where appropriate.
8. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product where possible.
We will assess the issue and provide an appropriate resolution in accordance with applicable consumer rights.